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Error

Some people are more likely to have accidents. The Red Flag lets you show you're not in that group, or if you think you might be in it, how to move out.

A psychologist once made himself very unpopular amongst a group of fighter pilots by saying they faced the same challenges as mentally disabled people. If he had his time over he'd probably put it differently. However, he had a point. Operating at high rates of information demand produces stress. High levels of stress work in such a way as to impair cognitive processes - you can hardly add two and two - and to reduce motor skill finesse - you're twitchy and clumsy.

You can see the same thing in victims of brain damage. (There's more in The Tools.)

Neuroscience and Decision

A certain class of stroke victim provides examples of decision incompetence.

These unfortunate people cannot make a decision. Unless told, they won’t get out of bed in the morning, shower, etc.

Curiously, once they start a sequence – say shaving – they don’t stop. Unless told, "That’s enough, mate," he’ll keep on going. It seems that, as the prompt to make the decision to start something is absent, then they also lack the ability to sense when the need is satisfied – stop.

Neurologist Antonio Damasio studied the phenomenon. He concludes from case studies that decision is based on emotion, and hence is essentially unreliable.

He’s partly right. A lot of decision is based on emotion – gut feeling - and is thus error-prone.

However, there is another way. Decision made by reference to hard evidence – numbers, rules – is reliable. That’s decision theRed Flag way. It all adds up to certainty.



Relevance Error Prevention Design Principles

 

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