"I learned more in one day than in 30 years of attending such events – and that includes the annual (Regulator’s) briefings." (Manager, own aviation company, spares manufacture.) "I can see immediate benefits from taking some of the practical approaches to error and risk management and incident and accident avoidance." (Maintenance engineer. One year later, this person reports, "I now use your risk management prescriptions daily, both at work and outside – for example, I drive differently.") "I had never before been able to draw a practical relationship between the risk management teaching we have been extensively exposed to and my work. This is practical and applicable." (Air traffic controller.) "We should have learned this stuff in our initial training." (Flight attendant.) "Exciting and innovative, helped me in job application." (Security specialist with aspirations [now realised] to work at major airport.)